We know we just shared some exciting updates to our Analytics product a few weeks ago, but we have yet another one we’re dying to announce: in addition to tracking our clients’ sales and streams of audio and video, Analytics can now track social media data from Facebook! Instead of relying on hunches and guesswork, our clients will be able to look at hard data to see if their social media efforts are driving sales.
There are three new channels that detail Facebook activity: Fans Gained, Fans Lost and Engagement. Fans Gained is the total number of people who “liked” your Facebook fan page. Fans Lost is the total number of people who “unliked” your page. Engagement is how your fans react to your artists’ Facebook content: comments, Likes, mentions, content shares, posts to your Wall, event RSVPs, photo tags, etc. Facebook displays a monthly total of this on a fan page, and calls it “People talking about,” but Analytics can give you daily counts.
That said, these new channels will only show up if you have connected at least one artist’s Facebook account in Artist Builder. You can check this in Artist Builder, under the social connections tab. Make sure each artist or film is connected to its own account. If they aren’t connected to any accounts, they won’t display any social data in Analytics; and if an artist is connected to the same account as other artists (such as a label fan page), all the artists connected to that account will display a skewed daily total in their social channels.
The Orchard Analytics is available to all clients of The Orchard, providing labels, artists and filmmakers with information they can use to make smarter marketing decisions and spends — and now, in particular, evaluate the effectiveness of social media!